Return Policy

Contact Us:

Please initiate the return or exchange process by sending an email to noctaglanz.help@gmail.com as listed in our contact information. In your email, kindly provide your order number and reason for the return or exchange. Our customer service team will assist you promptly.

Return Conditions:

30-Day Return Guarantee: We stand behind the quality of our products. If you are not satisfied with your purchase, you may return it within 30 days from the date of purchase for a full refund or exchange, excluding shipping costs.

Unused and in Original Condition: To be eligible for a return or exchange, the item must be unused, undamaged, and in its original packaging with all tags attached. Please ensure that the product is in the same condition as when you received it.

The warranty applies to the following conditions:

  • Items must not be damaged. The original packaging must be available.

  • The goods must be in a condition that allows us to resell them.

  • Upon receipt of returned items, the order will be cancelled. Any amounts already paid by the client will be refunded to the client's account from the original payment within 14 days of termination of the agreement.

  • Cancellation of an order must be made in writing to us.

The following items are exempt from return:

  • Goods ordered for business projects;

  • Products made to order. Such specially ordered and/or custom-made items cannot be returned.

Note:

  • Return shipping costs are the responsibility of the buyer unless the product arrives damaged or due to a manufacturing defect. If the product arrives damaged, we will send a replacement at our own expense. However, if the customer simply did not like the product, the customer must cover the return shipping costs.

  • Returns without a tracking code may be lost in the mail; we encourage customers to always register returns with us and include a tracking code.

Return Address: Consignee: SHE #CINDY
Receiving Address: Building address Room 101, 5th Floor, Building 10, No. 180 Maozhushan, Qiaoli Village, Changping Town
City: Dongguan City
Province: Guangdong Province
Postcode: 523000
Mobile: 17328367437

Return Process:

  1. Initiate Return: Contact us via email at noctaglanz.help@gmail.com within 30 days of your purchase to initiate the return process.

  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and further instructions on how to proceed with the return.

  3. Package the Item: Securely package the item in its original packaging along with the RA number provided.

  4. Shipping: You are responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.

  5. Refund or Exchange: Upon receiving the returned item, we will inspect it to ensure it meets the return conditions. If approved, we will process your refund to the original method of payment or arrange for an exchange as per your request.

Note: Please allow up to 14 business days for your refund to reflect in your account, depending on your financial institution.

We appreciate your understanding and cooperation in adhering to our return policy guidelines. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our top priority.

Thank you for choosing NoctaGlanz.

Last updated: [2025.01.12]